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built by giggit · approval desk

Routine Refunds Run Themselves. The Owner Keeps the Exceptions.

Built for a refund queue where the owner approved everything by hand. We wrote the policy as code and put an approval inbox on the exceptions. The build is live below with eight sample requests: set the rules, run the queue, open any request to see the order, the customer, and the rule that decided it.

Rules enforced in code Sample records · nothing is real money Runs in your browser
Auto-approved
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Waiting for you
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Blocked
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Your decisions
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2The Queue · click a row to open the record

RequestCustomerReasonAmountStatus

3Audit Log

// run the queue to write entries

What It Does

Routine Work Runs Itself

Requests inside the limit, inside the window, from customers in good standing go through with no one touching them. Each one still writes a full record.

Exceptions Arrive With the Evidence

A large amount, a late return, or a frequent refunder pauses. The approver sees the order, the customer history, and the exact rule, and decides in seconds.

Blocked Actions Stay Blocked

A second refund on an order that already has one is blocked before anyone sees it. Changing an approved amount reopens the decision. The rules are code, not suggestions.

How It Was Built

1 CLIENT SIDE Where Requests Arrive Help desk, email, store admin 2 GIGGIT BUILT The Agent Reads the request Pulls order + customer Applies the rules 3 CLIENT SIDE The Records Orders, payments, refund history 4 GIGGIT BUILT The Rule Book Limits and hard stops Written as code the owner can read 5 OWNER KEEPS The Approval Inbox Exceptions only Evidence attached On the phone: Signoff decisions are logged; the log revises the rules
Client sideWhere requests arriveHelp desk, email, store admin
Giggit builtThe agentReads each request, pulls the order and customer, applies the rules
Client sideThe recordsOrders, payments, refund history
Giggit builtThe rule bookThe limits and hard stops, written as code the owner can read
Stays with the ownerThe approval inboxExceptions only, with the evidence attached. On the phone with Signoff, our approval inbox for AI agents.
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